CONTACT INFORMATION
Your name
Company name
Address
Address
City
Province/State
Postal Code/Zip
Phone number
Fax number
Email address
Company website
Don't have a company website? Why not?
BUSINESS INFORMATION
Give a brief description of the product or service that you sell
How many domain names do you have
Does your site have a shopping cart
Yes
No
How many products do you sell online?
How much do you pay per year to host your site?
How much to you pay per year for your domain name?
Do you have a toll free phone number?
Yes
No
How do you capture visitor information?
ORDERING SYSTEM
How do you accept orders?
Online
Phone
Fax
Email
What credit cards do you accept?
Visa
Amex
MasterCard
Discover
Is your online order system automated?
Yes
No
Do you offer any bonuses with a sale?
Yes
No
Do you up-sell any products?
Yes
No
Do you have any backend products?
Yes
No
Are you a member of any online affiliate programs?
Yes
No
Do you have your own online affiliate program?
Yes
No
CONTACT WITH CLIENTS
Do you have a regular newsletter?
Yes
No
How many subscribers do you have?
How often is it published?
Choose One
Weekly
Bi-Weekly
Monthly
Bi-Monthly
Quarterly
Anually
Is it syndicated?
Yes
No
What delivery method do you use?
Email
Mail
Fax
WEBSITE TRAFFIC
Have you submitted your site to the search engines?
Yes
No
If so, describe how it was done. (ie: webmaster did it/I paid for a submission service/I did it one by one)
Have you made or used any press releases about your company or product?
Yes
No
How would you rate the success?
Choose One
Total Failure
Below Expectations
Satisfactory
Above Expectations
Highly Successful
Have you used any email campaigns?
Yes
No
How would you rate the success?
Choose One
Total Failure
Below Expectations
Satisfactory
Above Expectations
Highly Successful
Have you used any direct mail campaigns?
Yes
No
How would you rate the success?
Choose One
Total Failure
Below Expectations
Satisfactory
Above Expectations
Highly Successful
Have you used any advertising campaigns?
Yes
No
If so, what type?
Print
Trade Publications
Newspaper
Radio
TV
Other
How would you rate the success?
Choose One
Total Failure
Below Expectations
Satisfactory
Above Expectations
Highly Successful
Have you ever marketed using forums?
Yes
No
How many pageviews does your site receive? (this is different to hits)
How many enquiries do you receive from your site in an average month?
How many sales do you receive from your site in an average month?
Do you use any ad tracking methods?
Yes
No
Do you use customer or visitor surveys?
Yes
No
COMPETITION
List your 3 closest competitors and websites, if you know them.
Competitor company name
Website
Competitor company name
Website
Competitor company name
Website
DATABASE
How big is your current database (number of contacts)?
Approximately what percentage have been active in the last six months?
%
What database software do you use?
Outlook
Access
Excel
Act
Goldmine
Maximizer
Filemaker
Accounting software
Other
Is it up to date?
Yes
No
Do you have email addresses of your clients?
Yes
No
Do you have fax numbers of your clients?
Yes
No
Can it be organized by any of the following criteria?
Interest
Suspect
Prospect
Qualified Lead
Client
How often do you contact your database per year?
Choose One
Weekly
Bi-Weekly
Monthly
Bi-Monthly
Quarterly
Anaully
Which methods of contact do you use?
Visit
Phone
Fax
Email
Letter
Postcard
Special Offer
Special Occasion (birthday or holiday)
Product Purchase Anniversary
Warranty
Recall
Where are your clients?
Local
National
International
TRADESHOWS
How often do you exhibit at tradeshows?
Choose One
Never
Once or twice a year
Up to 5 times a year
Up to 10 times a year
Over 10 times a year
Where do you exhibit at tradeshows?
Local
National
International
What is the approximate size of your booth?
X
Feet
How many leads do you typically capture at a tradeshow?
Do you rent a lead retrieval system?
Yes
No
When do you prepare your follow-up mailing?
Before the show
After the show
How soon do you respond?
Choose One
Within 24 hours
Within a week
within a month
No followup
Do you have any giveaways or handouts?
Yes
No
We commend you for investing the time and on taking a step towards improving your business. Within 48 hours, we will provide you with an analysis and some tips to enhancing your business, based specifically on the answers you gave above. How would you like to be contacted?
By email, provided above
By fax, provided above
Wow, you made me aware of some really important things. When you send the results, please call me directly at the number above so you can explain it to me in detail.